Before partnering with America Learns four years ago, the adult literacy and ESL Literacy Plus team at Hayward Public Library spent way too much time in spreadsheets and Microsoft Access — tracking tutors, learners, and outcomes across disconnected files. Reporting to funders (like the State Library) was stressful. Training new staff on data systems took far longer than it should.
“We couldn’t be happier with the support we’ve received,” said Jessie Wu, Literacy Program Coordinator at Hayward Public Library. “Our representative… has been incredible — guiding us through the platform, training our staff, and helping with all our customization requests.”
When Jessie’s team adopted the America Learns Impact Suite, they found more than a platform — they found partners. From day one, our support team listened closely to how Hayward’s adult literacy and ESL programs worked, tailoring the system to fit their workflows.
Even when staff changes or vacations happened, support never skipped a beat. “A special shout-out to Christina, who stepped in seamlessly while Susan was away,” Jessie shares. “Thank you… for your outstanding customer support. We appreciate all that you do to help us serve our community.”
Now, Hayward’s tutors and learners are tracked in one intuitive system — a true one-stop-shop! Reports that once took hours are ready in moments. And when funders ask for California Library Literacy Services-focused impact data, Jessie’s team can show not just numbers, but stories of growth and community connection.
It’s proof that with the right tutor management software for adult literacy programs, the technology fades into the background — letting staff focus on what matters most: supporting every learner’s journey.
A takeaway for other literacy programs
When your data systems feel like a burden, it’s not a sign you need to work harder — it’s a sign you need better support. The America Learns Impact Suite was built for programs like yours, with the care of people who understand what it takes to run community-rooted learning.
Connect with us to begin exploring how we might be helpful to you & your people!