“In short… it’s the perfect balance.” – Mark Skidmore
When your agency is managing complex, high-visibility service initiatives — with thousands of participants across multiple institutions — choosing the right tech partner can feel like a gamble.
Mark Skidmore, Director of IT, Design & Delivery at California Volunteers, recently shared his experience deploying the Impact Suite, now in its third year supporting the #CaliforniansForAll College Corps and other initiatives across California. In the video here, Mark breaks down his evaluation using a classic IT framework: People. Process. Technology.
PEOPLE
Mark didn’t just want a team that knew the platform. He needed experts who understood the nuances of AmeriCorps and service year programs, compliance frameworks, and the human complexity behind the data.
“Gary, his team… they know the product, but more importantly, they know the rules, the nuances. They’re the best positioned to support this work.”
PROCESS
From onboarding to feature rollouts, Mark emphasizes how the America Learns team provided clear, well-supported pathways to success:
“The onboarding experience, the tools, the webinars, the collective IP — it was all excellent. Feature requests are regularly baked into releases. It’s stable. It’s responsive.”
TECHNOLOGY
Enterprise-ready doesn’t have to mean complex. The Impact Suite delivers power with simplicity and ease.
“It’s fit for purpose. Lightweight, works on all platforms, minimal backend resources required. Deployed across multiple data centers. Scalable. Resilient.”
Why It Matters for State CTOs & CIOs
You’re balancing risk, performance, and politics — all while being asked to do more with less.
We get it. That’s why we built the Impact Suite:
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To minimize internal lift
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To adapt without custom dev contracts
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To serve real humans, not just checkboxes
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And to actually scale, fast and securely
This isn’t Salesforce reskinned. It’s not a stitched-together stack of plugins. It’s one system, deeply focused, backed by experts who work with you like a true partner, and care.