Switching AmeriCorps software is a big decision. Doing it midyear, while members are serving and timesheets are still due, takes some confidence in the team you’re switching to.
Porter-Leath was having trouble getting responses to support requests, and its old system no longer fit how staff wanted to run the program. So the team switched to the America Learns Impact Suite while its program year was still underway.
The work that kept going
In Memphis, Porter-Leath’s AmeriCorps members serve in preschool classrooms, helping young children build the early literacy skills they’ll bring to kindergarten. That might mean playing with the sounds in a word, practicing letters, or giving a child a little more time to try writing their name.
The classroom work keeps going even when staff are changing systems. So when a supervisor can’t approve a timesheet or a staff member needs help with a member file, a quick reply matters. During business hours, we generally send a first reply to email support tickets in under 15 minutes, and always within three hours.
One system for the work behind the program
Porter-Leath uses the Impact Suite for AmeriCorps timesheets and member files, as well as impact tracking and case management. That gives AmeriCorps members a place to record individual progress and gives staff an opportunity to see what’s happening across the program. The team also uses the platform’s communications tools and member learning community to share updates and resources and give members a place to learn from one another.
The Porter-Leath team has been thrilled with the Impact Suite so far. We’re glad they trusted us with a change in the middle of a busy year, and we’re excited to support the work they’re doing with children in Memphis.
Thinking about switching AmeriCorps software midyear? Explore the Impact Suite and tell us what your team needs to keep running during the change. We’ll talk through what the move could look like for your staff, supervisors, and members. We’ve helped AmeriCorps programs move from OnCorps Reports, Salesforce, ADP, Paychex, and other systems. We can help you figure out what needs to move and what your team needs in place before switching.